(1) NORMALIZATION
* Parents like to know that they are not the only ones experiencing problems with their children, it helps ease the sense of failure and the fear or being labeled a “ bad ” parent.
(2) LISTEN, STAY CURIOUS
· By listening and asking question, parents tend to be far more receptive when it comes time for them to listen.
(3) AVOID DISAGREEMENT
· When talking with a parent never argue or assume an oppositional / confrontational position – even if you are right.
(4) INTERPERSONAL SKILLS
* Effective interpersonal communication involves putting people ( family members ) at ease, respecting others opinions and capabilities, and encouraging the sharing of feelings and perceptions.
(5) TONE OF VOICE
· Your tone of voice can determine the effect of your message
· * Your tone of voice should match the message you’re trying to convey.
· Varying the pitch to demonstrate excitement or disappointment can help your listener to hear the intent of the message.
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